Below are the terms and procedures for deleting personal data and records associated with your account in the Vital Social App.

1. Your Rights

1.1. You have the right to request deletion of all personal data and content you’ve provided through the app at any time.
1.2. Deletion covers:

• Access tokens and their metadata
• Publication logs (Stories), operation logs, and related records
• Personal information such as IG User ID, username, and similar identifiers

2. How to Submit a Request

2.1. Send your deletion request via email to:

cssКопироватьinfo@seo-studio.ua

2.2. Use the subject line: “Data Deletion Request”.
2.3. In the body of your message, please include:

• Your full name (or organization name)
• The email address linked to your Vital Social App account
• Your Instagram User ID (if available)

3. Verification of Your Identity

3.1. We will acknowledge receipt within 3 business days and may request additional information to verify your identity and protect against fraudulent requests.
3.2. Acceptable verification may include screenshots of your account, a photo ID, or other documentation.

4. Deletion Timeline

4.1. We will begin processing your request within 5 business days of verification.
4.2. Core data (tokens, content, logs) will be fully deleted within 14 calendar days.
4.3. Aggregated or anonymized logs (e.g., error reports, usage statistics) may be retained for up to 1 year for service improvement, without any personal identifiers.

5. Impact of Deletion

5.1. Once deleted, you will lose all access to automation features; any scheduled posts or tasks will be canceled.
5.2. Media already published on Instagram will remain live in your feed; removal must be handled directly in Instagram.
5.3. We may retain non-personal technical logs for internal analysis in anonymized form.

6. Legal Exceptions

6.1. If retention of certain data is legally required (e.g., for tax or court orders), we will notify you and retain only the minimum necessary data.
6.2. Upon receiving an official legal request, deletion may be paused until the matter is resolved.

7. Confirmation of Deletion

7.1. After completing the deletion process (within 14 days), we will send you a confirmation email.
7.2. If you do not receive confirmation, please contact us again with your original request details.

If you have any questions about this policy or need further assistance, contact us at info@seo-studio.ua.